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The Future of Retail

About the Programme

Welcome to the course on the Future of Retail, where you'll gain an understanding of the current retail environment, its changes and trends, including the post-pandemic retail environment with new trends like BOPIS, reduction in retail square footage and digital platforms for retail. You will study the growth of e-commerce, technology-driven customer engagement and physical retail transformations with unique shopping experiences. By the end, you will have a comprehensive understanding of the future of retail. Get ready to dive into the exciting world of retail!

Duration:  8 Hours
TPGateway Code: TPG-2022016568
Registered Title: Provide service excellence in the digital world for retail

This programme is for you if you are a....

C-suite executives posing for a picture

C-Suite Executive

who wants to ideate and develop business strategies for the next phase of growth

A business owner on the phone

Business Owner

who wants to integrate digitalisation into your business in an increasingly digital world

Key Takeaways

  • Comprehend the retail environment post pandemic and the evolving nature of retail such as BOPIS, less retail sq footage, etc.)

  • Review the new facets of retail on digital platforms

  • Study and reflect physical retail transformation to other formats and how companies are successfully adapting to it
    (brand billboard, immersive entertainment, service touchpoint, community hub

Entry Requirements

Singapore/PR Students:

  • Aged 16 years and above AND

  • Possess at least 3 GCE 'O' Level credits with a minimum of C6 including English and Mathematics OR

  • ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5 and above OR

  • WSQ Advanced Certificate in Fashion Technology OR

  •'s Advanced Certificate

International Students:

  • Aged 16 years and above AND

  • High School Diploma equivalent to GCE ‘O’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics AND

  • IELTS score 5.5 or TOEFL score 600

Graduation Requirements

Student must fulfil the following requirements:

  • 75% attendance rate of total training hours per module

  • Be found competent during written, practical and oral assessments

Student Pass Holders:

  • a minimum of 90% attendance per month will be required

Items Required For Class

  • You will need a laptop OR computer OR tablet, whichever you prefer, for viewing your E-books and E-Learning.

  • Devices need to have a working camera and a microphone.

Course Fees



Singaporeans 40 & Above:


All Singaporeans & PRs:


International Student:


*All prices are in SGD, inclusive of GST, excluding application fees.

Course Schedules

30 Mar 2024 to 30 Mar 2024

Central Plaza (Main Office)

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