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Provide Service Excellence in the Digital World for Retail

About the Programme

This course considers the retail environment during the post-pandemic, and the ever-evolving nature of retail such as BOPIS and having less square footage to operate. Trainees will review the new facets of retail on digital platforms. The course will go through case studies on physical retail transformation to other formats and how companies have successfully adapted to it.

Duration:  8 Hours
TPGateway Code: TPG-
Registered Title: Provide service excellence in the digital world for retail

This programme is for you if you are a....

An entrepreneur handing a customer their purchase


who wants to learn CRM tools to retain and engage a community in order to keep a consistent following

A business owner on the phone

Business Owner

who wants to integrate digitalisation into your business in an increasingly digital world

Key Takeaways

  • Understand the customer and user experience journey on omni channels from physical retail to online retail platforms and social media platforms.

  • Use digital platforms and bots to provide customised customers service

  • Use CRM to understand customers interactions with the company and his/ her profile

  • Use CRM for networking and relationship building with customers

Entry Requirements

Singapore/PR Students:

  • Aged 16 years and above AND

  • Possess at least 3 GCE 'O' Level credits with a minimum of C6 including English and Mathematics OR

  • ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5 and above OR

  • WSQ Advanced Certificate in Fashion Technology OR

  •'s Advanced Certificate

International Students:

  • Aged 16 years and above AND

  • High School Diploma equivalent to GCE ‘O’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics AND

  • IELTS score 5.5 or TOEFL score 600

Graduation Requirements

Student must fulfil the following requirements:

  • 75% attendance rate of total training hours per module

  • Be found competent during written, practical and oral assessments

Student Pass Holders:

  • a minimum of 90% attendance per month will be required

Items Required For Class

  • You will need a laptop OR computer OR tablet, whichever you prefer, for viewing your E-books and E-Learning.

  • Devices need to have a working camera and a microphone.

Course Fees



Singaporeans 40 & Above:


All Singaporeans & PRs:


International Student:


*All prices are in SGD, inclusive of GST, excluding application fees.

Meet our Trainers

Coming Soon

Course Schedules

No Schedule Available

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