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Introduction to Omni-Channel Retailing

About the Programme

In today’s business, having a fully thought out Omni-Channel system for your business is critical. As your business grows, tracking where leads come from to conversions is of utmost importance to assist in decision-making and strategies. This course seeks to educate retail staff on the benefits of adopting e-commerce solutions and the various types of e-commerce platforms that exist. Retail staff will undergo training on the use of social media platforms to help with sales and to continue to engage customers and utilise data collected to assist during the sales and after-sales process.

Duration:  24 Hours
TPGateway Code: TPG-2022016497
Registered Title: Introduction to Omni-channel Retailing

This programme is for you if you are a....

A digital marketer on the phone

Digital Marketer

who wants to identify where the best leads are from to assist in decision-making and strategies

A retail staff handing a customer their purchase

Retail Staff

who wants to increase traffic to your e-commerce store in order to boost sales

A business owner on the phone

Business Owner

who wants to integrate digitalisation into your business in an increasingly digital world

A HR executive speaking with someone

HR Executive

who wants to up-skill the company's staff in the most useful retail skills

Key Takeaways

  • Be aware of the Evolution of Retail and Consumers Behaviour in the way they shop and purchase

  • Communicate with customers on omni channels that are seamless on purchase, delivery, refund & return to a customer

  • Close deals regardless of channels

  • Identify benefits of e-commerce platforms for consumers

  • Understand how e-commerce boosts the existing retail business

  • Blend on-site & e-commerce purchasing experience

  • Identify key E-commerce platforms and set-up an online retail shop

Entry Requirements

Singapore/PR Students:

  • Aged 16 years and above AND

  • Possess at least 3 GCE 'O' Level credits with a minimum of C6 including English and Mathematics OR

  • ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5 and above OR

  • WSQ Advanced Certificate in Fashion Technology OR

  •'s Advanced Certificate

International Students:

  • Aged 16 years and above AND

  • High School Diploma equivalent to GCE ‘O’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics AND

  • IELTS score 5.5 or TOEFL score 600

Graduation Requirements

Student must fulfil the following requirements:

  • 75% attendance rate of total training hours per module

  • Be found competent during written, practical and oral assessments

Student Pass Holders:

  • a minimum of 90% attendance per month will be required

Items Required For Class

  • You will need a laptop OR computer OR tablet, whichever you prefer, for viewing your E-books and E-Learning.

  • Devices need to have a working camera and a microphone.

Course Fees



Singaporeans 40 & Above:


All Singaporeans & PRs:


International Student:


*All prices are in SGD, inclusive of GST, excluding application fees.

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