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Basic Customer Relationship Management

About the Programme

This course seeks to train retail operation staff to communicate with customers and resolve customer issues both in a face-to-face and online context. Customer service roles will learn how to manage conflicts and resolve difficult situations tactfully.

Duration:  16 Hours
TPGateway Code: TPG-
Registered Title: Basic Customer Relationship Management

This programme is for you if you are a....

A customer service executive on a call

Customer Service Executive

who wants to learn the best practices for managing conflicts and difficult situations

An entrepreneur handing a customer their purchase


who wants to define organisation-wide policies and guidelines related to customer relationship management and service

Key Takeaways

  • Communicate with customers

  • Handle conflict resolution

  • Facilitate customer retention

  • Build sustainable customer relationships

Entry Requirements

Singapore/PR Students:

  • Aged 16 years and above AND

  • Possess at least 3 GCE 'O' Level credits with a minimum of C6 including English and Mathematics OR

  • ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5 and above OR

  • WSQ Advanced Certificate in Fashion Technology OR

  •'s Advanced Certificate

International Students:

  • Aged 16 years and above AND

  • High School Diploma equivalent to GCE ‘O’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics AND

  • IELTS score 5.5 or TOEFL score 600

Graduation Requirements

Student must fulfil the following requirements:

  • 75% attendance rate of total training hours per module

  • Be found competent during written, practical and oral assessments

Student Pass Holders:

  • a minimum of 90% attendance per month will be required

Items Required For Class

  • You will need a laptop OR computer OR tablet, whichever you prefer, for viewing your E-books and E-Learning.

  • Devices need to have a working camera and a microphone.

Course Fees



Singaporeans 40 & Above:


All Singaporeans & PRs:


International Student:


*All prices are in SGD, inclusive of GST, excluding application fees.

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Course Schedules

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