This course is for customer service managers or team leads who want to formulate ways to retain customers. Learn how to track key metrics, evaluate effectiveness of service standards, review case studies on retail companies with effective customer loyalty programmes, and also evaluate the type of feedback channels used in the retail business. Trainees will also be trained to contribute and develop better ways to enhance customer lifetime value.
Duration:
hours
TPGateway Code:
Registered Title:
who wants to learn key metrics to evaluate the effectiveness of service standards
who wants to ensure customer satisfaction and keep customers loyal to your brand
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Singapore/PR Students:
International Students:
Student must fulfil the following requirements:
Student Pass Holders:
Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming.
Course Fee: $25,214.55
+
Application Fee: $695.50
Course Fee: $25,214.55
+
Application Fee: $695.50
Course Fee: $25,214.55
+
Application Fee: $695.50
Course Fee: $25,214.55
+
Application Fee: $695.50
SMEs:
Singaporeans 40 & Above:
All Singaporeans & PRs:
International Student:
*All prices are in SGD, inclusive of GST, excluding application fees.
We remain invested in building a close relationship with our clients. Speak with us about your specific company needs and concerns. Bring your retail business to the next level.
With over 6 years of experience in digital media buying and specialising in results-driven performance marketing campaigns, Kim has worked with both global and local clients from a variety of industries such as Nikkei Asian Review, Hitachi, Far East Organisation and Mapletree Industrial. On a day-to-day, he plans campaign strategies, sets up ad tracking, ensuring accurate measurement of his clients' digital ROI, optimises ads to minimise cost-inefficiencies as well as liaises and reports on campaign performance while recommending cost-effective digital channels to maximise results. Kim utilises a keen eye for detail and extensive knowledge to drive the best possible results for his clients.
With over 6 years of experience in digital media buying and specialising in results-driven performance marketing campaigns, Kim has worked with both global and local clients from a variety of industries such as Nikkei Asian Review, Hitachi, Far East Organisation and Mapletree Industrial. On a day-to-day, he plans campaign strategies, sets up ad tracking, ensuring accurate measurement of his clients' digital ROI, optimises ads to minimise cost-inefficiencies as well as liaises and reports on campaign performance while recommending cost-effective digital channels to maximise results. Kim utilises a keen eye for detail and extensive knowledge to drive the best possible results for his clients.
Nicholas's work spans over 20 years in various roles related to retail and IT, with experience in leadership positions at IBM, Datacraft (aka Dimension Data, NTT) and Training-Partners Pte Ltd for Singapore. He started a regional distribution company for Vibram Five Fingers, as well as a software and gig-economy company. His experience ranges from sales and partner management to managing a subsidiary and developing business regionally. His focus is solutions and services business, multiple disciplines in the business of computing, cybersecurity, software and network integration, data center infrastructure, building systems and energy efficiency, and training. He has consulted various SMEs on solutions for data warehousing, fractional teammates – such as CTO, outsource IT support as well as software development for ecommerce and website etc.
Nicholas's work spans over 20 years in various roles related to retail and IT, with experience in leadership positions at IBM, Datacraft (aka Dimension Data, NTT) and Training-Partners Pte Ltd for Singapore. He started a regional distribution company for Vibram Five Fingers, as well as a software and gig-economy company. His experience ranges from sales and partner management to managing a subsidiary and developing business regionally. His focus is solutions and services business, multiple disciplines in the business of computing, cybersecurity, software and network integration, data center infrastructure, building systems and energy efficiency, and training. He has consulted various SMEs on solutions for data warehousing, fractional teammates – such as CTO, outsource IT support as well as software development for ecommerce and website etc.
Consulting veteran experienced in digital and customer experience transformation. Passionate about all things digital and its impact on people, organisations and society. Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
Consulting veteran experienced in digital and customer experience transformation. Passionate about all things digital and its impact on people, organisations and society. Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
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We remain invested in building a close relationship with our clients. Speak with us about your specific company needs and concerns. Bring your retail business to the next level.
With over 6 years of experience in digital media buying and specialising in results-driven performance marketing campaigns, Kim has worked with both global and local clients from a variety of industries such as Nikkei Asian Review, Hitachi, Far East Organisation and Mapletree Industrial. On a day-to-day, he plans campaign strategies, sets up ad tracking, ensuring accurate measurement of his clients' digital ROI, optimises ads to minimise cost-inefficiencies as well as liaises and reports on campaign performance while recommending cost-effective digital channels to maximise results. Kim utilises a keen eye for detail and extensive knowledge to drive the best possible results for his clients.
With over 6 years of experience in digital media buying and specialising in results-driven performance marketing campaigns, Kim has worked with both global and local clients from a variety of industries such as Nikkei Asian Review, Hitachi, Far East Organisation and Mapletree Industrial. On a day-to-day, he plans campaign strategies, sets up ad tracking, ensuring accurate measurement of his clients' digital ROI, optimises ads to minimise cost-inefficiencies as well as liaises and reports on campaign performance while recommending cost-effective digital channels to maximise results. Kim utilises a keen eye for detail and extensive knowledge to drive the best possible results for his clients.
Consulting veteran experienced in digital and customer experience transformation. Passionate about all things digital and its impact on people, organisations and society. Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
Consulting veteran experienced in digital and customer experience transformation. Passionate about all things digital and its impact on people, organisations and society. Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
Frank has over 8 years of business marketing practitioner experience and leads a team of freelancers. His expertise include driving businesses' P&L & branding success. He has worked with MNCs (Apple, Dell, Cartier, etc.) and managed USD10 million quarterly ad spends. He enjoys consulting for over 300 SMEs (Jack's Place, Luther Music, Sing Finance, Stamford Travel, etc.). In his free time, he enjoys dwelling in WEB 3.0 community building, as well as building & selling the future of Metaverses.
Frank has over 8 years of business marketing practitioner experience and leads a team of freelancers. His expertise include driving businesses' P&L & branding success. He has worked with MNCs (Apple, Dell, Cartier, etc.) and managed USD10 million quarterly ad spends. He enjoys consulting for over 300 SMEs (Jack's Place, Luther Music, Sing Finance, Stamford Travel, etc.). In his free time, he enjoys dwelling in WEB 3.0 community building, as well as building & selling the future of Metaverses.